Fire Safety and Clients with Multiple Sites
Managing fire safety for a single site can be complex—but managing multiple sites? That's a whole different challenge. Many fire protection companies struggle to scale their service without compromising on quality. At Kings Fire, we've built our reputation by delivering outstanding service across both single-site and multi-site clients—and we do it without cutting corners.
So, how do we consistently manage large-scale clients, sometimes with hundreds of sites, while maintaining the same high standard of customer service?
🧠 It Starts With Experience
Our ability to manage multi-site clients stems from years of experience. We understand that clients with multiple sites need the same level of detail and compliance as single-site clients—but with the added complexity of logistics, planning, and communication.
Information sharing becomes vital. Every site must receive the same level of attention and professionalism. That's where our detailed process comes into play.
📞 Step 1: The Initial Enquiry
From the moment a potential client gets in touch—whether for fire extinguisher servicing across several sites or comprehensive fire safety management—we take a hands-on approach. One of our experienced fire safety professionals will offer to visit in person. This visit helps us gather every bit of relevant information to provide accurate, transparent costs.
In many cases, we'll visit one or two of the client's premises before they've even signed with us. This helps us understand the condition of existing fire safety equipment, who's been maintaining it, and what we might be taking over.
These free, no-obligation site visits often reveal important details that help both parties prepare for a smooth transition, should we be chosen as the new service provider.
🗂️ Step 2: Tailored Proposals and Clear Planning
After we've gathered all the information, we prepare detailed quotations for each individual site. If the client gives us the go-ahead, we assign each site a service date and log everything into our CRM system. This allows us to automate scheduling and ensure no site is ever missed.
Our system ensures peace of mind—clients know their fire safety services are booked and will be delivered as expected, every time.
🤝 Step 3: Ongoing Communication and Reviews
After the initial round of servicing is complete, we don't just move on. We invite our clients to review the service with us. Whether it's a phone call, video meeting, or in-person visit, we discuss how everything went and whether anything can be improved on either side.
Often, these reviews lead to useful adjustments—such as updating site contacts, streamlining access, or changing how we handle minor installations. Whatever the feedback, we act on it quickly to improve our service.
🔄 Step 4: Long-Term Partnership
Once everything is running smoothly, we maintain regular check-ins to ensure nothing slips through the cracks. Our multi-site clients also benefit from fixed pricing for an agreed period, making budgeting simple and stress-free.
We support this with detailed asset registers for each site. These include equipment counts, service records, and projected replacement dates for fire extinguishers, fire alarms, and more. This service is completely free and ensures transparency and future planning for our clients.
💬 Why Clients Stay With Kings Fire
Many of our multi-site clients renew with us year after year. They know what to expect—clear communication, consistent service, and complete compliance across all their sites.
We don't just provide fire protection—we provide peace of mind.
📩 Ready to Work With Us?
If your business manages multiple premises and needs a reliable, experienced fire safety partner, contact Kings Fire today. We're here to make compliance simple, consistent, and stress-free—no matter how many sites you operate.
Contact us via our online enquiry form
Call our friendly fire safety team for expert advice on 01462 337037
Prefer an in-person consultation? We're happy to offer a free site visit to discuss your fire safety requirements