Open Monday to Friday 08:30 - 17:00

Frequently Asked Questions

Question: What areas do you cover?

Answer: Click for full list of areas

Question: Do my fire extinguishers have to be serviced on the same day of the month each year?

Answer: No, This is due to the British Standards for portable fire extinguishers stating that the service frequency is annual +/- a month. The actual day when they were serviced the previous year is irrelevant. You can even have them serviced in the month prior or the month after the fire extinguishers were originally due for inspection. 

Question: My fire extinguishers are situated outside how do i protect them?

Answer: We provide a large range of fire extinguisher boxes for equipment which is installed outside. This ensures that the fire extinguishers do not corrode and also ensures you get the maximum life cycle from the equipment. Water based fire extinguishers should always be protected with low freeze additive to stop the contents freezing during winter months. 

Question: Can my fire extinguishers be placed on the floor?

Answer: No, The British Standard for portable fire extinguishers states that fire extinguishers need to be fitted to a wall or placed on a suitable fire extinguisher stand. By keeping fire extinguishers on the floor you are at risk of causing damage to the equipment and creating an unnecessary trip hazard. 

Question: How will i know when my equipment is due for maintenance?

Answer: We aim to make your experience with Kings Fire as hassle free as possible. We take the worry of maintenance schedules away from our clients. When your equipment is due for maintenance we telephone you in advance to book appointments for each maintenance visit. 

Question: How do i know if i have too many or not enough fire safety equipment?

Answer: Every time we carry out an inspection we review your fire safety requirements to the relevant standards. This ensures that you have exactly the correct amount of equipment to cover the relevant risks within your premises. 

Question: Do my fire extinguishers belong to my current service provider?

Answer: In most cases you own your fire extinguishers, Fire blankets, Stands etc. When you purchase fire extinguishers they are your property and the current provider has no right to remove them without your prior consent. The only case where the current provider owns the fire equipment is when you have entered into a hire agreement which runs for the period you agreed with the provider. 

Question: Are you qualified to service my equipment?

Answer: In order to carry out fire safety maintenance we ensure that all necessary certification is in place for anyone visiting your premises. Feel free at any time to request a copy of our certificates of competency. If we or our subcontractors are not certificated to carry out maintenance on specific equipment we will not enter any agreement to maintain it.  

Question: Do you provide equipment asset registers for my fire extinguishers?

Answer: When we carry out a first service on your fire extinguishers we compile a new equipment asset register which includes locations, types, size, Dates when new or last tested and dates when the equipment is due test or replacement. This information is emailed to each client along with their certificate after every inspection. The information provided in our location reports assist our clients with their monthly visual checks and more importantly their fire safety budgets year on year.  

Question: Can you service the fire extinguishers and fire alarm system at the same time?

Answer: We do not believe in having multi skilled Technicians. In order to provide the best knowledge we will only send technicians who are experts in their own field. You can request that both services are carried out on the same day, But this a rare and not often required. The British Standards for most disciplines ensures there is enough flexibility in the service frequencies to get each service discipline carried out in adequate time. 

Question: What's the frequency of fire door inspections?

Answer: Fire doors should be inspected six monthly as a minimum. If you have doors which are high use it is advised to have them inspected every three months.  

Question: Do i have to carry out a new fire risk assessment every year?

Answer: Providing nothing has changed from the previous year you can safely sign off your review if you are comfortable with signing off the document. If there have been changes to the building or working practices then we would advise that a new fire risk assessment is carried out by a competent and experienced fire risk assessor. We would also advise that a fresh risk assessment is carried out every two to three years due to any legislative changes which you may not be aware of and could have an impact on your fire safety. 

Question: Do i only need to have a wet test on my dry riser system?

Answer: The annual wet test is one part of the testing process of a dry riser system. The system "Stack" must be filled with water to a set pressure and hold for an amount of time as stated in the British Standards. You cannot and should not test a dry riser system with air only (Some fire protection businesses actually do this!) The British Standards also advises that you should have 6 monthly visual inspections on each dry riser stack. 

Question: Will the fire brigade test my fire hydrants?

Answer:  Since 1989, it has been the responsibility of a building's owner / occupier to keep its fire hydrant systems in working order. Your fire hydrants should be flow tested annually. We strongly advise that the testing is completed where possible in the summer months. If fire hydrants are tested during the winter months you risk creating slip and fall risks due to the possibility of water freezing on the ground after the testing has been completed. 

Question: Do you charge for a fire extinguisher or fire safety sign survey?

Answer:  We would never charge for a fire extinguisher survey or fire safety sign survey. If you require a fire safety survey we will attend site on an agreed date and then send the quotation to you shortly afterwards. We can also survey a building using your building plans which gives you an indication of amounts and costs prior to site surveys. We can mark your building plans and send them to you once the equipment is installed. We also compile and send you our very popular equipment asset register which assists you with your monthly checks and future fire safety budgeting.  

Question: Do i have to sign a contract for you to visit me and discuss my fire safety requirements?

Answer: Absolutely not, Unlike some other fire safety businesses we will visit any business wanting to discuss their fire safety requirements completely free of charge and without making people sign any form of contract. We believe our relationship with future or current clients is based on trust and everything we do is agreed prior to any action being taken. 

Question: Can i hold open my fire doors to assist me with Covid_19 safety measures?

Answer: Most definitely not, It is a legal requirement that fire doors are only held open with devices which automatically close the door in the event the fire alarm sounds. This can be magnets which are part of your fire alarm system or by using Dorgards which are battery operated. 

Got a fire safety question which needs answering? 

Send us a message and we will do our best to answer it for you!